Yes, but once again, please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

No. We arrive early to set up so you get the entire rental time to play.

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

No. The jump should be clean when you get it. Kusnea Elegant Events And Rentals cleans and disinfects after every rental.

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup

Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

No, Additional fees may apply for areas farther out. Remember prices do not include sales tax.

We accept all major credit cards, debit, Cash, Cash app, and Zelle. If paying with Zelle, Cash, Cash-app please include your order #

It is very simple! We offer 24/7 Online Booking 1. First click on Book Now 2. Select Delivery Method (Delivery or Customer Pickup) 3. Click continue 4. Choose Event Date 5. Select Drop off Time 6. Select Pickup Time 7. Choose Category (Tables, Chair, Backdrop and etc) to build your order 8. Add Items to Cart (please note that some items will display 0.00 for pricing, please proceed to add item to your cart, select the quantity and click continue shopping. Once you have built your wishlist of desired rentals 9. Click Checkout 10. Enter Your Contact and Billing Information 11. Event Information 12. Answer the Important Information field 13. Click Update 14. Click on Select Payment Type and pick submit without pay (Note: place a checkmark in the box, then click Submit Without Payment) or Click on Send a Quote 15. Our team will be notified and we will send updated invoice within 1-2 business days for your review. If you need assistance, please call our office at 404.207.5672

We require a valid state - issued driver's license or a government issued ID card with a street address on it for first time rentals. The information will be stored in our system for future rentals. Additional forms of Meaningful Assurance you can provide are: • Passport - not expired • Military ID - not expired

Absolutely, please note that most of rental items are staged and wrapped and ready for delivery, therefore, you will need to contact our office on 404-207-5672 to setup an appointment. In addition, most of our rentals are viewable online as well.

Delivery is based off the distance from our warehouse to event location. Note: If the delivery includes stairs or an excessive walk over (50 ft) from where we parked the delivery vehicle, there is an additional fee. The delivery fees includes a four hour window of time in which deliver and pickup during regular business hours (Monday - Saturday from 8am-5pm). Access must include vehicle parking near the venue entrance. Someone must be present or available to grant access and answer driver questions during the entire 4 hours window unless we have access to a secure area that is protected from possible inclement weather. There is a surcharge for after-hours delivery, call us for details. All rentals will remain with the customer from the time of delivery to time of pick-up. Please be sure that the equipment is secured when not in use and protected from weather. We charge replacement costs for missing items, breakage and damaged items.

A non-refundable of 50% retainer payment is due to hold all rental items. Final payment will be due prior to the event date. If your event is less than 14 days, we required full payment to be made at the time of booking. Please note, all reservation are non-refundable regardless of the reason of cancellation.

We prioritize safety by thoroughly cleaning and inspecting all bounce houses after every rental. Each unit is made from high-quality, commercial-grade materials and is equipped with safety netting and proper anchoring systems. We also provide detailed setup and usage instructions to ensure a safe experience for all users.

Booking is simple! Visit our website, browse our selection, and click the 'Book Now' button on your preferred bounce house. Select your date, time, and event details, then complete the checkout process. If you need assistance, our customer support team is here to help.

We deliver to [list of cities/areas you serve]. Delivery is free for locations within [X miles] of our base. For locations beyond that, a small delivery fee may apply, calculated during checkout.

We understand plans can change. If you need to cancel or reschedule, please contact us at least [X days] before your event. Cancellations made within this period will receive a full refund or credit. For last-minute changes, we’ll do our best to accommodate, but a fee may apply.

Safety is our top priority. If inclement weather like rain or high winds is forecasted, you can reschedule your booking at no additional cost. If rescheduling isn't an option, we’ll provide a full refund if you cancel before delivery.

We handle all setup and takedown for you! All we need is a flat, clear space and access to a power outlet within [X feet]. If a power outlet isn’t available, we can provide a generator for an additional fee. Just let us know in advance.